Return & Exchange Policy
- Return Eligibility
- Gift Returns
- Website Returns to Our Stores
- Extended Holiday Return Policy
- How to Return Your Product
We want you to love your purchase. If for any reason you don't, you may return most new and unused items within 30 days of receipt for a full refund or merchandise exchange, with proof of purchase. Damages must be reported within 48 hours of receipt. Refunds are credited in the original form of payment. Please note that shipping charges are non-refundable. For all eligible returns, customers are responsible for shipping charges
Items must be new, unused, and in original packaging with original tags to qualify for a refund or exchange. To receive a full refund on bedding, all packaging must be unopened. When returning pottery, please carefully pack your item to ensure it is not damaged in transit.
The below categories are final sale and cannot be returned, cancelled, or exchanged:
- JA Finds
- Customized/Design Your Own Items
- Final Sale Items (identified by a price ending in $0.99)
- Items Marked “Non-Returnable” (clearly indicated on the product page)
- Gift Cards/E-Gift Cards
Additionally, all orders placed through International Checkout are final sale and cannot be returned or exchanged.
No need to let the gift giver know about the return; we are happy to issue store credit equivalent to the merchandise total directly to you! To process a gift return, call our Customer Service team at 800.963.0891. You may return gifts from your Wedding or Gift Registry up to 30 days after your event. Proof of purchase required.
Want to make an in-store return of an item purchased online? Our stores will gladly accept your return and issue a store credit.
You may return orders placed between November 1 and December 25 until January 24. These items must meet all return eligibility requirements (listed above).
NOTE: We cannot receive or process returns without an RMA number.
- Call customer service at 1.800.963.0891 to receive an RMA number.
- Write your RMA number on the outside of the package.
- Pack and securely seal the merchandise in the original shipping package if possible.
- Address the package to:
2568 HWY 321 South
Newton, NC 28658